Manage Your Subscription And Billing Settings
Learn how to buy a subscription, track product quotas, and make changes to your plan.
How to buy a subscription
- Enter your Account settings and then the Subscription tab
- Click Buy Subscription
- Select the plan you want to buy and enter your company and billing details
EU companies will need to enter a VAT number during checkout.
How to buy addons or change your plan
Go to Account, open the Subscription tab and click Manage Plan And Addons.
When upgrading your subscription a pro-rated discount for unused time on your existing plan will be applied to the new invoice.
When downgrading the subscription change will be scheduled for your next renewal date.
How to cancel your subscription
- In the Account settings Subscription tab, then click Manage Billing / Cancel
- Click on your subscription
- Cancel Subscription
How to track quota consumption
The Subscription tab in your account settings shows you what your current projected usage is and how what your quota consumption has been over time.
What happens if we go over quota?
If you exceed your lab test quota you will no longer be able to trigger additional tests. Incoming RUM page views will be sampled and eventually will no longer be recorded.
Upgrade your subscription to restore full functionality.
How to email invoices to your accounting department
You can specify the email address where invoices are sent to in the Subscription tab.
How to download your invoices
Invoices will be sent by email when they are raised. You can also find them on the DebugBear website by clicking on Manage Billing/Cancel and then opening the Billing History.
Can we pay by invoice / bank transfer?
Card payment is the easiest and cheapest way to pay for DebugBear.
You can pay by bank transfer if you spend at least $4,000 on DebugBear. Note that the usual annual discount does not apply when paying by bank transfer.
Contact support if you would like to go with this option.